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Last updated: December 2025

Thank you for supporting salenakellyart.com. Please review the following refund policy carefully before making a purchase.

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Physical Artwork & Prints

Refunds or exchanges for physical artwork or prints may be considered on a case-by-case basis.

• Requests must be made within [7 or 14] days of delivery

• Items must be returned in their original condition

• Return shipping costs are the responsibility of the buyer unless the item arrives damaged or incorrect

If your artwork arrives damaged, please contact us within [48–72 hours] of delivery with photos of the damage so we can assist you.

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Digital Products

Due to the nature of digital files:

• All digital sales are final

• No refunds or exchanges are available once files have been delivered or downloaded

Please review product descriptions carefully before purchasing.

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Commissions

Commission refunds depend on the stage of the project:

• Before work begins: A refund may be issued, excluding any non-refundable deposit (if applicable)

• After work has begun: Deposits are non-refundable

• After completion: No refunds are available

Any specific refund terms for commissions will be clearly communicated and agreed upon before work begins.

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Cancellations

Orders or commission requests may be canceled before fulfillment or work begins by contacting us as soon as possible. Once an order has shipped or a commission is in progress, cancellations may not be possible.

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Non-Refundable Situations

Refunds will not be issued for:

• Digital downloads

• Completed commissions

• Minor variations in color or appearance due to screen differences

• Delays caused by shipping carriers or third-party services

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Contact

If you have questions about this Refund Policy or need assistance with an order, please contact:

Email: salenakellyart@gmail.com